Our representatives cannot issue RMA numbers over the phone. Fill out the online form above to request that an RMA number be e-mailed to you.
We offer toll-free technical support as a convenience to our customers. Please call 1-800-785-4209, or e-mail firstname.lastname@example.org if you wish to troubleshoot your problem with a technician between 9:30AM to 5:30PM EST.
Warranty work is done for hardware defects only.
RMA forms without detailed description of the problem may be rejected. We may request a copy of the original receipt/proof of purchase to verify warranty eligibility. If you cannot provide one, your RMA may be rejected at our discretion.
All units must be accompanied by a valid RMA number issued by a representative of SentryshieldUSA. Items returned without an RMA number will not be processed.
Warranties are void if the factory seal is broken. Customer may be charged as percent-of-warranty repair.
You pay the shipping to get the item to us, and we pay the shipping to get your item back to you. We do not reimburse shipping costs.
Physical Damages to unit during transit voids any warranties. Please ship with an insured, trackable carrier to avoid any unpleasant surprises.
We are not responsible for any third party hardware or any problem caused by it. Please remove all third party hardware before sending items for repair.)
RMA forms partially filled or without detailed description of the problem may be rejected.
RMAs are only valid for 30 days from date of issue.
*By Submitting this form, you confirm and agree that you have read & understood all terms & conditions above.